Help Center

Our diagnostic fee is $110, which covers a thorough inspection and an accurate read on what's actually wrong with your appliance. If you decide to move forward with the repair, that fee comes right off the total — you're not paying for it twice.

We don't, and honestly, we think that's fairer to you: the $110 diagnostic fee means your technician can properly inspect the appliance instead of guessing over the phone. That fee is fully credited toward the repair if you go ahead, and you'll always see the price before any work starts.

That's completely your call, and no hard feelings either way. The diagnostic fee still applies since it covers the visit and the professional evaluation itself, but you're never obligated to have us do the repair.

We get that plans change — just give us as much notice as you can, and it's not a problem. A service charge may apply for a very last-minute cancellation or a no-show, mainly because that's a slot another customer could have used.

Payment is collected on site once the repair is complete, and we accept the usual methods. You'll get an invoice along with your warranty information at that time, so you have it on hand.

Usually a deposit is needed before we order parts on your behalf — that way we're not left holding inventory nobody ends up wanting. Once a part's been ordered, that deposit is generally non-refundable, and special-order parts sometimes can't be returned, but we'll always explain this upfront, not after the fact.

Pretty much everything in your kitchen and laundry room — refrigerators, freezers, ice makers, wine coolers, washers, dryers, stoves and cooktops, ovens, microwaves, dishwashers, garbage disposals, range hoods, water heaters, and HVAC systems. We also offer preventive maintenance visits and pre-purchase appliance inspections.

Yes. We're a manufacturer-authorized service partner for LG, Whirlpool, Liebherr, Dacor, GE, Asko, Viking, Midea, Danby, Monogram, La Cornue, Pinnacle, SMEG, Coyote, Vent-A-Hood, Fhiaba, Scotsman, Aga, Marvel, and Lynx. We also regularly work on Sub-Zero, Wolf, Cove, Thermador, Gaggenau, Miele, Bosch Benchmark, and Fisher & Paykel, though we're upfront that we're not a manufacturer-authorized dealer for those. Our Manufacturer Partners page has the full breakdown, or just give us a call and we'll tell you straight.

Both. Beyond repairs, we handle installations — wall ovens, stacked washer/dryer setups, and more — and we're the setup and service partner for a few new appliance brands sold direct to consumers.

Yes — it's a straightforward, professional look at an appliance's condition and how much life it likely has left, whether you're buying a home, moving in, or just want peace of mind.

Our focus is residential appliances, but we're happy to take a look at commercial units too — pricing works a little differently there, and our standard 90-day warranty is built around residential use. Give us a call and we'll figure out the right approach for your situation.

Every repair we do is backed by a 90-day warranty on both parts and labor — we want you to feel confident in the work, not just hopeful. Active members get double the labor coverage: 6 months on labor for repairs performed while their membership is active, with parts staying at the standard 90 days.

It covers the exact issue we repaired, on the same appliance, for 90 days from the service date. If that same problem comes back in that window, we'll come make it right at no extra charge — that's the whole point of standing behind our work.

The warranty is there to back up our own workmanship, so a few things naturally sit outside it: commercial or industrial use, cosmetic parts like glass, trim, or shelves, plumbing and water supply lines, appliances moved after we service them, and parts that are no longer made. If you're ever unsure whether something's covered, just ask — full details are also on our Warranty & Partnerships page.

Yes — bring us the brand, model number, and proof of purchase when you book, and we'll confirm whether it's covered before any work begins. We'd rather sort that out upfront than surprise you later.

Yes, regularly. Just let us know your home warranty company when you book so we can prepare the right documentation for your claim. The approval and coverage decisions ultimately sit with your warranty company rather than with us, but we'll do our part to keep the process smooth.

Yes — three tiers (Home Care, Home Protection Plus, and Estate), each with an annual maintenance visit, discounted or waived diagnostic fees, ongoing repair discounts, and an extended 6-month labor warranty (double our standard 90 days — parts stay at 90 days either way). Our Membership Plans page lays them out side by side.

Yes, a one-time $49 enrollment fee on top of your first month. It's a small, one-time thing that keeps the plans sustainable for everyone in them — not a recurring cost.

Absolutely — call or email us whenever you'd like, no cancellation fee and no hoops to jump through. It just takes effect at the end of your current billing cycle.

We schedule those during our seasonal service windows, typically spring and fall, rather than on demand — we'll reach out to confirm your date shortly after you enroll. Your membership pricing and other perks, like the diagnostic and repair discounts, kick in right away regardless.

Northern Virginia, Washington, D.C., and parts of Maryland — the DMV, basically. We're proud to call this whole area our neighborhood.

Yes — landlords, property managers, and real estate professionals across the DMV count on us for fast, reliable repairs that don't disrupt tenants any more than necessary.

We ask that an adult be present, yes — mainly so someone can point the technician to the appliance and hear the diagnosis and estimate firsthand before any work starts.

Just clear a safe path to the appliance, make sure nearby utilities (water, gas, electrical) are connected and working, and keep pets somewhere comfortable and out of the way. It helps your technician get straight to the job instead of working around obstacles.

Safety comes first, for you and for our technician. If we run into something that doesn't feel safe or an appliance we genuinely can't reach, we'll pause and work with you to reschedule once it's sorted — we're not trying to make things difficult, just making sure everyone gets home safe at the end of the day.