A: We believe in providing transparent and upfront pricing to our customers. Our diagnostic fee is $110, which covers a thorough inspection and identification of the issue with your appliance. This fee will be credited toward the total cost of the repair if you choose to proceed with our service. Our skilled technicians are dedicated to delivering high-quality repair services quickly and efficiently, ensuring that your appliance is back in working order as soon as possible. If you have any further questions or need to schedule an appointment, please don't hesitate to contact us.

A: Yes, we offer same-day service based on availability and current workload. To increase your chances of securing same-day assistance, it is advisable to contact us early in the day you require help. For more details or to schedule your repair, please reach out to our customer support team. We strive to provide timely and efficient service to get your appliances up and running as soon as possible.

A: We strive to make the payment process as convenient as possible for our customers. We accept a variety of payment methods including credit and debit cards, cash, checks, and online payments. Whether you're paying for a simple appliance tune-up or a more complex repair, you can choose the payment method that best suits your needs. Our goal is to ensure a smooth and hassle-free transaction so that you can get back to enjoying your home appliances without any additional stress.

A: We specialize in repairing a wide range of appliances from all major brands. Our services cover popular household names such as Whirlpool, GE, LG, Samsung, Maytag, Frigidaire, KitchenAid, Bosch, and Electrolux. We also have the expertise to handle high-end and built-in models. Whether you're dealing with issues in your refrigerator, dishwasher, oven, washing machine, or any other major home appliance, our team of skilled technicians is equipped to diagnose and fix the problem efficiently.

A: We proudly serve customers across the DMV area, which encompasses Northern Virginia, Washington, D.C., and parts of Maryland. Our commitment to providing top-notch repair services extends throughout these regions, ensuring that homeowners and businesses alike receive reliable and efficient appliance repair solutions. Whether you're in Arlington, Fairfax, Bethesda, or any surrounding communities, our skilled technicians are ready to help you get your appliances back in working order. If you’re unsure whether we service your specific location, feel free to contact us directly for confirmation.

A: Absolutely. All of our technicians are fully licensed, insured, and trained to handle repairs safely and professionally. We understand the importance of trust when allowing service personnel into your home, which is why we ensure all our technicians meet the highest industry standards. Whether it's a minor fix or a major overhaul, you can have peace of mind knowing that our experts are qualified and dedicated to delivering top-notch service.

A: Yes, we offer a 90-day warranty on both parts and labor. If any issue arises with the repaired appliance within that period, simply give us a call, and we will address it promptly. Our commitment is to ensure that our customers receive high-quality service and peace of mind, knowing that we stand behind our work.

A: Yes, we understand that plans can change. If you need to reschedule or cancel your appointment, just contact us at least 24 hours in advance. This allows us to adjust our schedule and accommodates other clients' needs. Plus, by informing us early, you can avoid any cancellation fees. Our goal is to make the repair process as convenient as possible for you.

A: Yes, we sure do! Virginia Appliance Repair specializes in partnering with landlords and property management companies throughout the DMV area (District of Columbia, Maryland, and Virginia). We provide ongoing, reliable appliance repair and maintenance services to ensure that properties are well-maintained and tenants are satisfied. Our professional team is dedicated to delivering timely and efficient solutions for all types of appliances, making us a trusted partner for property managers and landlords looking to maintain high standards of property care.

A: Yes, someone 18 or older must be present during the technician's visit to ensure access and approve any repair recommendations. This requirement helps facilitate the repair process, ensuring that our technicians can efficiently complete their work and that you, as the property owner or tenant, are informed and can make decisions on the spot. However, if the property is vacant, we can use keys in keyboxes or follow instructions to access.

A: We understand how important it is to get your appliance up and running as soon as possible. In the event that a required part is unavailable or on backorder, we make it a priority to keep you fully informed. We'll provide you with regular updates on the part's status and expected arrival time. As soon as the part is available, we will promptly contact you to schedule the installation. Our goal is to minimize any inconvenience and ensure that your repair is completed efficiently and effectively. If you have any questions or need further assistance during this process, our customer service team is always here to help.

A: Absolutely. At Virginia Appliance Repair, we specialize in servicing high-end and luxury appliance brands. Whether you have a Sub-Zero refrigerator, a Viking range, a Thermador oven, or a Bosch dishwasher, our expert technicians are equipped with the knowledge and tools to handle all your repair needs. We understand that luxury appliances require a higher level of care and precision, and we are committed to providing the highest quality service to ensure your premium appliances are functioning perfectly.

A: We understand that deciding whether to repair or replace an appliance can be challenging. Our experienced technicians provide honest recommendations tailored to your specific situation. We assess the age and condition of your appliance, and consider the cost of repairs versus the cost of replacement. If an appliance is older and has a history of frequent issues, replacement might be more cost-effective in the long run. Conversely, if the appliance is relatively new and the repair costs are reasonable, fixing it might be the best option. We aim to give you the most practical and economical solution to ensure the longevity and efficiency of your household appliances.

A: If you choose not to proceed with the repair after we've conducted the diagnostic, the only charge you will incur is the diagnostic fee. This fee helps us cover the cost of the time and expertise our technicians invest in identifying the issue. However, if you decide to go ahead with the repair, we will apply the diagnostic fee to the total repair cost, effectively reducing the final amount you pay. This ensures you receive a fair and transparent service experience.