A: We believe in providing transparent and upfront pricing to our customers. Our diagnostic fee is $110, which covers a thorough inspection and identification of the issue with your appliance. This fee will be credited toward the total cost of the repair if you choose to proceed with our service. Our skilled technicians are dedicated to delivering high-quality repair services quickly and efficiently, ensuring that your appliance is back in working order as soon as possible. If you have any further questions or need to schedule an appointment, please don't hesitate to contact us.

A: Yes, we offer same-day service based on availability and current workload. To increase your chances of securing same-day assistance, it is advisable to contact us early in the day you require help. For more details or to schedule your repair, please reach out to our customer support team. We strive to provide timely and efficient service to get your appliances up and running as soon as possible.

A: We strive to make the payment process as convenient as possible for our customers. We accept a variety of payment methods including credit and debit cards, cash, checks, and online payments. Whether you're paying for a simple appliance tune-up or a more complex repair, you can choose the payment method that best suits your needs. Our goal is to ensure a smooth and hassle-free transaction so that you can get back to enjoying your home appliances without any additional stress.

A: We proudly serve customers across the DMV area, which encompasses Northern Virginia, Washington, D.C., and parts of Maryland. Our commitment to providing top-notch repair services extends throughout these regions, ensuring that homeowners and businesses alike receive reliable and efficient appliance repair solutions. Whether you're in Arlington, Fairfax, Bethesda, or any surrounding communities, our skilled technicians are ready to help you get your appliances back in working order. If you’re unsure whether we service your specific location, feel free to contact us directly for confirmation.

A: Yes, we understand that plans can change. If you need to reschedule or cancel your appointment, just contact us at least 24 hours in advance. This allows us to adjust our schedule and accommodates other clients' needs. Plus, by informing us early, you can avoid any cancellation fees. Our goal is to make the repair process as convenient as possible for you.

A: Yes, we sure do! Virginia Appliance Repair specializes in partnering with landlords and property management companies throughout the DMV area (District of Columbia, Maryland, and Virginia). We provide ongoing, reliable appliance repair and maintenance services to ensure that properties are well-maintained and tenants are satisfied. Our professional team is dedicated to delivering timely and efficient solutions for all types of appliances, making us a trusted partner for property managers and landlords looking to maintain high standards of property care.

A: Yes, someone 18 or older must be present during the technician's visit to ensure access and approve any repair recommendations. This requirement helps facilitate the repair process, ensuring that our technicians can efficiently complete their work and that you, as the property owner or tenant, are informed and can make decisions on the spot. However, if the property is vacant, we can use keys in keyboxes or follow instructions to access.

A: Absolutely. At Virginia Appliance Repair, we specialize in servicing high-end and luxury appliance brands. Whether you have a Sub-Zero refrigerator, a Viking range, a Thermador oven, or a Bosch dishwasher, our expert technicians are equipped with the knowledge and tools to handle all your repair needs. We understand that luxury appliances require a higher level of care and precision, and we are committed to providing the highest quality service to ensure your premium appliances are functioning perfectly.

A: If you choose not to proceed with the repair after we've conducted the diagnostic, the only charge you will incur is the diagnostic fee. This fee helps us cover the cost of the time and expertise our technicians invest in identifying the issue. However, if you decide to go ahead with the repair, we will apply the diagnostic fee to the total repair cost, effectively reducing the final amount you pay. This ensures you receive a fair and transparent service experience.