Our diagnostic service fee is $110, which includes a comprehensive inspection and precise identification of your appliance's issue. Should you choose to proceed with the repair, this fee will be credited toward the total repair cost. Our licensed technicians are committed to delivering expert diagnostics and efficient repair solutions, ensuring your appliance is restored promptly and effectively.

Yes, same-day appliance repair services are available, depending on current scheduling and technician availability. To increase the chances of same-day service, we recommend reaching out early in the day. Our goal is to restore your appliance's peak performance promptly and efficiently.

We offer a range of payment options to ensure a seamless transaction experience. Our accepted methods include credit cards, debit cards, cash, checks, and online payments. Whether you're addressing a minor appliance issue or a comprehensive repair, our goal is to provide a hassle-free payment process, allowing you to focus on enjoying your fully functional appliances.

Virginia Appliance Repair proudly serves the DMV area, including Northern Virginia, Washington, D.C., and parts of Maryland. Our service regions encompass Arlington, Fairfax, Bethesda, and surrounding communities. Dedicated to delivering reliable and efficient appliance repair solutions, our skilled technicians ensure your appliances are restored to peak performance. If you’re uncertain about your location's coverage, please contact us for confirmation.

Yes, you can reschedule or cancel your appointment by notifying us at least 24 hours in advance. This allows us to adjust our schedule efficiently and accommodate other clients. Early notice also helps you avoid potential cancellation fees, ensuring a seamless and flexible repair process.

A: Yes, we sure do! Virginia Appliance Repair specializes in partnering with landlords and property management companies throughout the DMV area (District of Columbia, Maryland, and Virginia). We provide ongoing, reliable appliance repair and maintenance services to ensure that properties are well-maintained and tenants are satisfied. Our professional team is dedicated to delivering timely and efficient solutions for all types of appliances, making us a trusted partner for property managers and landlords looking to maintain high standards of property care.

A: Yes, someone 18 or older must be present during the technician's visit to ensure access and approve any repair recommendations. This requirement helps facilitate the repair process, ensuring that our technicians can efficiently complete their work and that you, as the property owner or tenant, are informed and can make decisions on the spot. However, if the property is vacant, we can use keys in keyboxes or follow instructions to access.

A: Absolutely. At Virginia Appliance Repair, we specialize in servicing high-end and luxury appliance brands. Whether you have a Sub-Zero refrigerator, a Viking range, a Thermador oven, or a Bosch dishwasher, our expert technicians are equipped with the knowledge and tools to handle all your repair needs. We understand that luxury appliances require a higher level of care and precision, and we are committed to providing the highest quality service to ensure your premium appliances are functioning perfectly.

A: Yes. If you approve the repair estimate, the diagnostic fee is applied toward the total cost of the repair, in accordance with our pricing policy.

A: If you choose not to proceed with the repair after we've conducted the diagnostic, the only charge you will incur is the diagnostic fee. This fee helps us cover the cost of the time and expertise our technicians invest in identifying the issue. However, if you decide to go ahead with the repair, we will apply the diagnostic fee to the total repair cost, effectively reducing the final amount you pay. This ensures you receive a fair and transparent service experience.

A: If parts are needed, parts are ordered only after estimate approval and receipt of the required deposit. This helps prevent delays and ensures the correct parts are secured for your repair.

A: If, after the initial repair attempt, our technician determines that additional parts are required, we will notify you and explain the findings. A new or revised estimate will be provided for your review and approval before any additional parts are ordered or work is performed. This determination is based on the technician’s in-person inspection and testing after the initial repair. No additional charges are applied, and no parts are ordered, without your approval. Our goal is to resolve the issue efficiently while ensuring only necessary repairs are performed.

A: If parts are backordered or no longer available (NLA), we will notify you and discuss alternative options. Delays due to manufacturer or supplier availability are outside our control.

A: If parts are supplied directly by the manufacturer, the manufacturer is responsible for the part warranty. VAR provides a 90-day labor warranty for the installation.

We use The Protection Protocol on every service call. That includes floor runners, padded mats, and careful equipment handling to help protect hardwood, marble, custom cabinetry, and adjacent surfaces while we work.

Our technician performs an in-person inspection, tests the appliance, identifies the root cause, and reviews the findings with you before any parts are ordered. If a repair is approved, the diagnostic fee is applied to the total repair cost.

Yes. We provide proactive status updates so you do not have to follow up manually. If parts are backordered or the repair spans more than one visit, we keep the job tracked and communicate progress as soon as there is an update.

Our standard repair work includes a 90-day labor warranty unless a separate estimate or manufacturer warranty states otherwise. If a part is covered by the manufacturer, that part remains under the manufacturer’s warranty terms.

We provide proactive status updates throughout the repair process, with special attention to parts orders and multi-visit jobs. In most cases, you can expect an update every 48 hours or sooner if there is a change in parts availability, scheduling, or repair status. Our goal is to keep you informed without requiring follow-up from your side.

Our Home Care Membership is designed to shift appliance care from reactive to preventive. For $69.99 per month, it includes one annual maintenance visit covering up to 3 appliances, priority scheduling, a reduced diagnostic fee of $55, 10% off approved repairs, and a detailed maintenance report after every visit. It is ideal for homeowners who want manufacturer-level standards and fewer unexpected breakdowns.

Yes. Preventive maintenance is one of the best ways to protect high-end appliances and avoid costly failures. We service appliances that are still operating but may need cleaning, calibration, performance checks, or early intervention. This is especially valuable for luxury systems where restoring peak performance starts before a breakdown occurs.

Yes. Because we reserve technician time and prioritize scheduled visits, we ask that any cancellation or reschedule be made at least 24 hours in advance. Last-minute cancellations or missed appointments may result in a fee. This policy helps us maintain reliable scheduling for busy homeowners, estate managers, and property professionals.

Please make sure the appliance is accessible, the surrounding area is clear, and an adult 18 or older is available to approve the diagnosis or repair recommendations. If you are in a managed property or vacant home, any access instructions should be provided in advance. This helps us work efficiently while maintaining our Protection Protocol.